FAQ

HOW FAR IN ADVANCE SHOULD I START MY ORDER?

Our calendar fills up pretty quickly, so we recommend beginning the order process with plenty of time to spare. Timing will depend on how booked we are and what you’re looking to order, but on average invitation suites can take up to eight weeks from beginning designs to delivery. Although, on occasion we have been known to get your paper goods delivered to you in less than eight weeks. If you have any questions regarding specific timelines, please contact us at info@greymeetsgold.com


WHEN SHOULD I SEND OUT MY ITEMS?

SAVE THE DATES

Between 6 to 8 months prior to your wedding date.

WEDDING INVITATIONS

Between 6 to 8 weeks prior to your wedding date is etiquette.
(longer if you did not send save the dates)

DESTINATION INVITATIONS

3 to 4 months prior to your wedding date.
(longer if you did not send save the dates)


WHAT IS THE PROCESS FOR CUSTOM WEDDING STATIONARY?

Very simply, the process for our custom designs is as follows:

1. E-consultation

2. Estimate

3. Deposit

4. Design

5. Production

6. Done!

We try and make the process as easy and stress-free as possible!


WHAT IS THE TURNAROUND TIME FOR MY WEDDING INVITATION PROOF(S)?

Design proofs average 5-7 business days and will be emailed to you immediately after completion. Turnaround time may vary based on the complexity of the design, response time, and our discussed timeline.


HOW LONG DOES IT TAKE TO GET AN ESTIMATE?

An estimate takes an average of one week to produce and will be emailed to you as soon as it’s complete.


WHAT IS YOUR PRICING?

Kindly request a design guide for pricing information and contact us for a custom estimate.


WHAT CURRENCY ARE YOUR PRICES IN?

All our prices are in United States Dollars (USD).


HOW DO I PAY?

A deposit is due at time of booking to get you on our design schedule. After that, half of the estimate is due at time of production and the remaining balance is due before shipment/delivery.  We will email you an invoice with a link to pay online.


HOW CAN I TRACK THE PROGRESS OF MY ORDER?

We are currently working on a password-protected client portal where you can access your account with us! This will include your proposal, timeline, important forms, design drafts, payment listings, and more! While we are working on this client system, we will be using email as our preferred form of contact & tracking!


HOW MANY INVITATIONS SHOULD I ORDER?

When deciding how many invitations you need, remember to count addresses/households rather than individual. Additional reprints can be expensive after your design is approved and printed, and it is best to decide your quantity and then add 10% extra for unexpected additions and keepsakes before placing your order. All of our clients will receive one (1) complimentary keepsake suites, as a thank you.  Once your order is placed we cannot reduce the quantity.


DO YOU HAVE A MINIMUM OR MAXIMUM NUMBER OF INVITATIONS PER ORDER?

Nope! You can order as few or as many as you’d like. However, be aware that our design fee stays the same no matter the quantity.


CAN I MAKE CHANGES TO MY ORDER AFTER IT’S BEEN PLACED?

We encourage you to consider your selections carefully before placing your order, because changes after that point may incur additional costs. But we do understand that wedding planning is complicated and changes may need to be made; we want to ensure your paper goods are exactly right for your needs.

After an order has been placed, any changes you request may affect the delivery date of your order and/or incur additional fees depending on the magnitude of the change, but we will contact you to discuss your options before proceeding.


WHAT ARE YOUR SHIPPING TIMES? DO YOU SHIP INTERNATIONALLY?

We do ship internationally! Our standard shipping is 2 business day with priority mail through USPS within the contiguous United States. Expedited options are available for purchase. We cannot guarantee delivery dates on behalf of USPS or FedEx.

Estimated delivery dates for international orders vary by country, but on average international priority shipping takes 2-3 weeks and international express shipping takes 1 week.


WHAT HAPPENS IF MY PRODUCT GETS LOST OR DAMAGED IN THE MAIL?

We put a lot of thought into how we package our products; however, if your items do arrive damaged please let us know within 48 hours of receipt so that we can investigate the matter. We are not liable for damage incurred during shipping, and if the damage is due to causes outside our control we will not be held responsible. We purchase insurance for all of our shipments, so if you would like a reprint you will not need to pay for replacement materials, only for the printing fees and re-shipment. Express shipping options are recommended if a re-print is requested.


WHAT IF I WANT MY GUEST REPLIES VIA EMAIL OR A WEDDING WEBSITE?

No problem! Just let us know under “additional information” when you fill out your customization form that you would like to include a website on your Reply Card.


CAN I HAVE A SAMPLE MAILED TO ME?

We do not offer samples of our custom design work. Since we strictly design custom orders, it is not cost efficient to you or us to have a single set created as a sample. We understand that this is a big investment and we craft each piece with care and attention to detail as if it was for our own wedding.


WHY DO I HAVE TO PAY FOR AN EXTRA 20% ENVELOPES WHEN PURCHASING ADDRESSING?

Hand-addressed envelopes are susceptible to errors – just like most things humans do! We have learned to anticipate some mistakes and so we require the extra envelopes for addressed orders so that your order remains on time and of the highest quality. We also require 10% extra envelopes for printed addressing.


CAN I GET A RUSH ORDER OR EXPEDITED SHIPPING?

Yes! If you need your order ASAP, inquire about our current expedited shipping rates. Rush orders are accepted on a case-by-case basis contingent on our production schedule. Any order to be delivered in fewer than 4 weeks is considered a rush order and will be assessed a 20% extra fee.


DO I NEED TO PAY FOR SHIPPING OR TAXES?

All customers must pay for shipping unless local pick up arrangements have been made beforehand, which will be included in your quote. We follow the sales tax rate based off of your shipping address.

Shipping costs are non-refundable and at the responsibility of the customer.


WHAT IS YOUR RETURN POLICY?

Due to the custom nature of all of our work and the specialty materials we use, we do not offer returns or refunds. If you believe your circumstance merits special consideration, please do not hesitate to contact us. Once your deposit has been made, we will order your supplies. Any changes to your order after the deposit has been made and your quote has been approved, may require us to change your supply order and incur additional cost.


I RECEIVED AN ENVELOPE THAT HAS AN INCORRECT ADDRESS ON IT. WILL YOU SEND A CORRECTED ONE?

Yes! If the mistake is our own, we will send a corrected envelope free of charge as soon as possible. If the mistake is found in the address list submitted by the client, we will send a corrected envelope at the client’s expense and our earliest convenience.


I HAVE AN IDEA FOR A PROJECT, THAT ARE NOT WEDDING RELATED. COULD YOU DO IT?

We’d love to hear more about your idea! Please contact us and tell us a little bit about what you’re thinking. We’ll get back to you as soon as we can to figure out if we’re a good fit!